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Delete account

How to delete your VideoPlayer.ai account and what gets removed.

Last updated: 2026-05-02

Deleting your account is a single action from the account settings page. It removes your videos, your captions, your analytics, and your account credentials from the platform.

Steps

  1. Sign in.
  2. Open /account.
  3. Click Delete account.
  4. Confirm in the dialog. Type the confirmation phrase exactly as shown.
  5. The deletion runs immediately. You are signed out and the account is gone.

What gets deleted

Item Outcome
Account credentials Email and password hash removed
Videos Marked deleted; sources and HLS outputs removed within minutes
Captions and transcripts Removed with the videos
Analytics events tied to your videos Removed with the videos
Audit log entries for your account Retained for security reasons for a short window, then removed

What this means for embeds

Any embed snippet pointing at one of your videos stops playing. The embed shows a "video not available" message. There is no warning to host pages; once you delete, embeds break.

If you want to take a video down without deleting your whole account, change the access level to private and remove all invited viewers, or delete just that video.

Cool-down

There is no cool-down period during beta. Deletes are immediate. Re-registering with the same email is allowed but starts you with a fresh account.

Data export before deletion

You can download captions as .vtt from the dashboard before deletion. Source video files cannot be downloaded back from VideoPlayer.ai during beta; keep your own copies.

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